In some cases, you may be able to cancel your order (if it has not already been processed). Please get in touch via our email – sales@comfortowl.com

We aim to process your order quickly so in most cases your order is final upon payment and we are sending products from different warehouses Australia-wide, So we have set up an Automated Order notification system. So if it’s processed then we can’t hold and cancel the order straight away.

If the item has been dispatched then restocking fees apply on cancellation of the order.

PLEASE NOTE – THAT A 7% CANCELLATION FEE WILL INCUR IF YOUR ORDER WAS PLACED USING AFTERPAY.

Please do not send your purchase back to the manufacturer.

We do sell some products range from different manufacturer & supplier, so we try our best to match stock level, still in case if the products are out of stock with them while purchased from our website, we will cancel the order & refund full amount via original payment method.